p&o - pacific jewel - family cruises australia

Length: 811ft Year: 1991
Beam: 32.00ft Draft: 26.00ft
Cruising speed: 20kn Bars/Lounges : 8
Casino : Roulette, Black Jack, Gaming Machines Crew: 696
Duty Free Shopping: Fantastic savings Gym: New Gym and equipment
Kids Club: For 3 different age groups Onboard Currency: AU Dollars
Passenger Capacity: 1,950 Show Lounge: Two level
Swimming Pools: 2 Weight: 70,310 tonnes
Whirlpool Spas: 2 24-Hour Room Service
All Main Meals Included Art Auctions
Dance Classes Flat Screen In -Cabin TV
Florist Guest Entertainers
Internet Facilities Jogging Track
Live Music Photographer
Security Safe in Cabin Self service laundry facilities
Themed Party Nights  
P&O Cruises P&O - Pacific Jewel australia family cruises
 

P&O - PACIFIC JEWEL INFORMATION

ABOUT P&O CRUISES

Balcony Cabin

  • Private balcony with an outdoor table and chairs
  • Sitting room area
  • Made up as either a double or twin for two berth occupancy.
  • Private ensuite
  • Flat screen TV for in-cabin entertainment
  • Safety deposit box
  • Wardrobes
  • Writing desk
  • Telephone
  • 24-hour room service*
  • Bathrobe and slippers*
  • Hair dryer, complimentary shampoo
  • Air conditioning with personal controls
  • Ice available on request
  • Fridge

*Charges apply

 

Inside Cabin

  • Made up as either a double or twin for two berth occupancy.
  • Two lower beds and two upper beds for 4 berth occupancy
  • Note: Twin beds cannot be pushed together if there are 3 or 4 people in a cabin.
  • Cabin has no window
  • Private ensuite
  • Flat screen TV for in-cabin entertainment
  • Safety deposit box
  • Daily cleaning and turndown service
  • Built-in wardrobe
  • Air conditioning with personal controls
  • Writing desk and chair
  • Telephone
  • Ice available on request
  • Cabin compendium, entertainment guide and the Pacific Daily newspaper
  • Fridge
  • 24-hour room service*
  • Bathrobe and slippers*

*Charges apply

 

Mini Suite with Balcony

  • Twin or queen-size bed and rollaway bed available
  • Can also accommodate a cot with queen-size configuration. Cot subject to availability.
  • Entertaining area with private balcony
  • Bathroom with shower over bath
  • Flat screen TV for in-cabin entertainment
  • Desk with chair
  • Fridge
  • Safety deposit box
  • Walk-in wardrobe
  • Fully loaded MP3 music system
  • Bathrobe and slippers
  • Fresh fruit and flowers
  • Personalised stationary
 

Obstructed View Cabin

  • A cabin with a window that is obstructed in view by a lifeboat. In some cases the view is completely obstructed by the lifeboat but will allow some natural light into the cabin.
  • Cabins have obstructed ocean views by lifeboats
  • Two lower beds twin beds convert to a queen-size bed+
  • Air conditioning with personal controls
  • Ensuite with complimentary toiletries and hairdryer
  • Safety deposit box
  • Flatscreen TV for in-cabin entertainment
  • Wardrobes
  • Writing desk
  • Telephone
  • 24-hour room service*
  • Bathrobe and slippers*

+ The two lower beds can not be converted to a queen-size bed if the 3rd or 4th upper berths are occupied or if a cot is required. A lower berth will be removed to accommodate a cot (Cot subject to availability). 
* Charges apply

 
 

Oceanview Cabin

  • Cabins have ocean view with picture window
  • Two lower beds twin beds convert to a queen-size bed+
  • Air conditioning with personal controls
  • Ensuite with complimentary toiletries and hairdryer
  • Safety deposit box
  • Flatscreen TV for in-cabin entertainment
  • Wardrobes
  • Writing desk
  • Telephone
  • 24-hour room service*
  • Bathrobe and slippers*

+ The two lower beds can not be converted to a queen-size bed if the 3rd or 4th upper berths are occupied or if a cot is required. A lower berth will be removed to accommodate a cot (Cot subject to availability). 
* Charges apply

 

T Grade Cabin

  • T grade cabins have the same amenities as the other cabin types, however they have a set of bunk beds in them. The upper bed folds down from the wall, and the lower bed is a single bed.
  • T grade cabins are suitable for single travelers or friends traveling together. They are not suitable for couples or passengers who would have difficulty getting into the upper bed.
  • Private ensuite
  • Flat screen TV for in-cabin entertainment
  • Safety deposit box
 
 

P&O - Pacific Jewel

Deck 2
P&O - Pacific Jewel Deck 2 layout
P&O - Pacific Jewel Decks
Please Select Deck

P&O - Pacific Jewel Deck 2 overview
 
Additional Dining Options
  • Casual at the Bistro
  • La Luna Restaurant
  • Afternoon Tea
  • Bar Snacks* and La Patisserie*
  • 24-hour room service*
  • Lido Cafe for hot snacks and freshly squeezed juices*
  • Sundaes Ice Cream Bar*
  • * Charges apply

Located on Deck 12 deck
Additional Dining Options
 
Breakfast
  • Available either in your cabin through room service*, or you can dine in the restaurant onboard, or enjoy a full buffet breakfast. Breakfast is available from 6:30am to 10am each day.

*Delivery charges apply for room service


Located on Deck 7 deck
Breakfast
 
Dinner
  • P&O is now well known for it's anytime dining option for dinner. The restaurant is open from 5:30pm - 10pm each night and you get to dine when you like, and with whom you like each night. If you like the old format of traditional dining you can make a reservation when you get onboard for the dining time you would like for the entire cruise.

Located on Deck 7 deck
 
Lunch
  • Lunch service starts from 11:30am each day. You can either choose to dine in the restaurant , or if you are not wanting to move to far from your sun lounger there is a full buffet lunch option available.

Located on Deck 7 deck
Lunch
 

Stage Shows

Audience Participation Shows
  • Audience participation shows are a must see when on a cruise. If you are brave enough why not get involved?

Located on Deck 7
Show lounge
 
Guest Entertainers
  • Enjoy the wide variety of guest entertainers that come onboard

Located on Deck 7
Entertainers
 
Musical Productions
  • Two shows onboard each evening that vary from one day to the next

Located on Deck 7
Stage Shows
 

Bars and Lounges

Bars and Lounges
  • The Pacific Jewel has over 8 different bars and lounges for your enjoyment

Located on Deck 7
Balcony Bar
 

New Release Movies

Big-Screen Recent Release Movies
  • Watch a recent release movie in the show lounge

Located on Deck 7
 

Casino

Casino
  • Located next to Legends Sports Bar this new Casino facility offers a wide variety of Gaming Machines, Roulette, Black Jack, and Poker Tournaments

Located on Deck 8
Casino
 

Comedy Club

Comedy Club
  • New feature to P&O, late night comedy entertainment for adults in the show lounge only available on selected cruises

Located on Deck 7
 

Deck Activities

Deck Parties
  • Dance the night away under the stars at one of the deck parties onboard

Located on Deck 12
 

Shopping

Duty Free Shopping
  • The Pacific Jewel offers a wide range of Duty Free items available to purchase on your cruise card

Located on Deck 6
Duty Free Shopping
 

Bingo

Jackpot Bingo
  • Enjoy a game of Jackpot Bingo on your at sea days

Located on Deck 7
Jackpot Bingo
 

Fitness

Karma Gym
  • Karma Gym is located on deck 14 and is open each day to help you work off your four course dinners.

Located on Deck 14
Karma Gym
 

Spa

Karma Spa
  • The Pacific Jewel is know for it's fantastic spa treatment facilities.

Located on Deck 14
Karma Spa
 

Karaoke

Live Music and Karaoke
  • Live music each night gives you the opportunity to dust off your dance moves and hit the dance floor

Located on Deck 14
Live Music and Karaoke
 

P&O Exclusive Activities

P&OEdge
  • P&OEdge gives you the opportunity to climb, swing, jump and race your way to parts of the ship never seen before. The 20 activities, which include high rope swings, laser tag, slack lines, Segway obstacle courses, flying fox lines, funnel climbs and many more have been specifically designed to make use of the ship’s existing architecture and turn Pacific Jewel into the largest floating adventure playground in the world. Booking for P&OEdge activities can be made at the P&OEdge Shop on board Pacific Jewel. P&OEdge will be available on Pacific Pearl and Pacific Dawn in 2014.
  • Activities: 
    1. Cargo Net Race
    2. Flying Fox
    3. High Ropes Rig
    4. Slackline Bouncing Bridge
    5. Titanic Moment
    6. High Ropes Atrium
    7. Midship High Games
    8. Aft Funnel Climbs
    9. Abseil
    10. Bungee Tramp (Round or Rectangle)
    11. Bosun's Chair Challenge
    12. Segway Obstacle Course
    13. Laser Tag
    14. Big Screen Climb
    15. Ship Apex Clim
    16. P&O Bow Ladder Climb
    17. Slackline Surfing
    18. Shore Tours
    19. Kids Adventure Program

Located on Deck 14
 

Kids Club

Shark Shack (For 7-10 yrs)

Located on deck 14, Shark Shack is a children's centre that caters for the seven - ten year old age group. The centre is open from 9am in the morning and closes at 10pm at night. After 10pm it is open for an after hours service, and this is the only time you will pay for this facility.  Activities offered by this centre are:

  • Arts and crafts
  • Talent shows
  • Playstation 2 & 3
  • Scavenger hunts
  • Birthday parties
  • Pizza and ice cream parties
  • Disco night
  • Talent shows
  • T-shirt painting

Located on Deck 14
 
Teen Lounge (For 11-17 yrs)

Located on deck 2, the Teen Lounge (HQ) caters for teenagers aged eleven - fourteen and the Teen Lounge (HQ+) is for fifteen - seventeen years old. The centre is open from 9am in the morning and closes at 1am. Activities offered by this centre are:

  • Sports competitions
  • Late night movies
  • Talent shows
  • Playstation 2 & 3
  • Dance parties
  • Pizza and parties
  • Mocktail parties
  • Hip-hop dance classes
  • Karaoke and lip-sync parties

Located on Deck 2
 
Turtle Cove (For 3-6 yrs)

Located on deck 14, Turtle Cove is a children's centre that caters for the three - six year old age group. The centre is open from 9am in the morning and closes at 10pm at night. After 10pm it is open for an after hours service, and this is the only time you will pay for this facility. If you have children under the age of three they need to be accompanied by a parent if they want to use this facility. Activities offered by this centre are:

  • Arts and crafts
  • Movies and cartoons
  • Scavenger hunts
  • Birthday parties
  • Afternoon ice cream
  • Disco night
  • Talent shows
  • Children's dance parties
  • Pyjama parties
  • T-shirt painting

Located on Deck 14
 

Swimming

Swimming Pools
  • Pacific Jewel has two large swimming pools located on the Lido Deck

Located on Deck 12
Pacific Dawn Swimming Pool
 

P&O - Pacific Jewel Photos

Please click on any image to enlarge

P&O Cruises P&O - Pacific Jewel australia family cruises
Pacific Jewel
P&O Cruises P&O - Pacific Jewel australia family cruises
Pacific Jewel
P&O Cruises P&O - Pacific Jewel australia family cruises
Balcony Cabin Floor Plan
P&O Cruises P&O - Pacific Jewel australia family cruises
Oceanview Cabin Floor Plan
P&O Cruises P&O - Pacific Jewel australia family cruises
Inside Cabin Floor Plan
P&O Cruises P&O - Pacific Jewel australia family cruises
Mini Suite Floor Plan
P&O Cruises P&O - Pacific Jewel australia family cruises
Inside Cabin
P&O Cruises P&O - Pacific Jewel australia family cruises
Inside Cabin
P&O Cruises P&O - Pacific Jewel australia family cruises
Mini Suite
P&O Cruises P&O - Pacific Jewel australia family cruises
Balcony Cabin
P&O Cruises P&O - Pacific Jewel australia family cruises
Jackpot Bingo
P&O Cruises P&O - Pacific Jewel australia family cruises
Lunch
P&O Cruises P&O - Pacific Jewel australia family cruises
Oceanview Cabin
P&O Cruises P&O - Pacific Jewel australia family cruises
Karma Spa
P&O Cruises P&O - Pacific Jewel australia family cruises
Karma Gym
P&O Cruises P&O - Pacific Jewel australia family cruises
Additional Dining Options
P&O Cruises P&O - Pacific Jewel australia family cruises
Live Music and Karaoke
P&O Cruises P&O - Pacific Jewel australia family cruises
Duty Free Shopping
P&O Cruises P&O - Pacific Jewel australia family cruises
Pacific Dawn Swimming Pool
P&O Cruises P&O - Pacific Jewel australia family cruises
Show lounge
P&O Cruises P&O - Pacific Jewel australia family cruises
Entertainers
P&O Cruises P&O - Pacific Jewel australia family cruises
Stage Shows
P&O Cruises P&O - Pacific Jewel australia family cruises
Casino
P&O Cruises P&O - Pacific Jewel australia family cruises
Breakfast
P&O Cruises P&O - Pacific Jewel australia family cruises
Balcony Bar
 

TERMS AND CONDITIONS FOR THIS CRUISE

P&O Cruises - Terms and Conditions

Introduction

These are the terms and conditions under which you book your cruise holiday and travel on any P&O Cruises product we sell you. You are bound by these terms and conditions, so it is important that you read them carefully.

P&O Cruises/We/Our/Us means Carnival plc. You are entering into this contract with Carnival plc trading as P&O Cruises, ARBN 107 998 443.

Certain laws such as the Competition and Consumer Act 2010 (Cth) and any applicable state based consumer legislation (from here known as ‘consumer laws’), are in place for your protection. They are designed to ensure our services are provided with due care and skill and are reasonably fit for a cruise holiday. These ‘Terms & Conditions’ do not alter any protection given to you by consumer laws.

Bookings

Each cabin booked represents an individual booking and can accommodate between one (1) and four (4) passengers, depending on the cabin configuration. Each booking will be allocated a unique booking number.

A booking, and payments on a booking, can only be made by a pesron aged 18 years or over.

Your agreement with us

When you first make a payment towards your cruise holiday, you represent that you have the authority from all passengers on your booking(s), to accept our ‘Terms & Conditions’ on their behalf. Parents/Legal guardians accept the ‘Terms & Conditions’ on behalf of their children, including those who travel in a separate cabin. Once we have received a payment on a booking, an agreement on these ‘Terms & Conditions’ becomes effective between all passengers on the booking(s) and Carnival plc.

Deposit Payments

Once you have decided on your holiday, we will need a deposit to secure your booking. It is essential that deposits are received by us within five (5) days from when the booking is made. If payment is not received within this time, your booking will be automatically cancelled.

On some cruises, the deposit may be required on the day of booking or within 1-5 days of making the booking, as controlled by P&O Cruises.

For cruises less than 5 nights: $200 per adult (13yrs+) or $120.00 per child (12yrs or younger).

For cruises 5-11 nights: $300 per adult (13yrs+) or $200 per child (12yrs or younger).

12 nights or longer: $400 per adult (13yrs+) or $320 per child (12yrs or younger).

Final Payment

It is essential that you make final payment by the due date and in accordance with the type of fare you have purchased. If payment is not received by the due date, bookings will be automatically cancelled and our ‘Cancellation & Refunds’ policy will apply.

If you are making a booking within the ‘Final Payment Due’ period of your selected cruise, full payment is required at the time of booking.

Cruise Tickets

After you have paid your deposit, we will give you instructions to complete an online check-in “Cruise Personaliser” via the P&O cruises website. You will be required to enter in your passport information and nominate an emergency contact person.
Upon completion P&O cruises will will release the tickets to us and we will post these out to you in due course (within 40 days of your departure).

If this is not completed there will be delays with your documentation.

Please ensure you let us know if your postal address has changed.

Travel insurance

We strongly recommend you purchase appropriate international travel insurance at the time you pay your deposit. If you do not purchase travel insurance, you may not be able to recover cancellation charges, medical costs, repatriation and other expenses that may arise if things do not go according to plan.

Cancellation & Refunds

Although we would love to see you on board, we understand that plans can change. Should you need to cancel your booking, we ask that you notify your Travel Agent or our Cruise Contact Centre at your earliest convenience. The refunds or cancellation charges that will be payable depend on the amount of notice you give us, as follows:

Standard Cancellation Schedule -

Days Prior to Departure

Cancellation Charges

181 days or more

Full Refund*

180-76 days

Deposit Amount*^

75-43 days

25% of total fare*^

42-15 days

50 % of total fare*^

14 days or less

100% of total fare

Note: 'Total Fare' is the total amount payable to us for your booking.


 

Please note in instances where the deposit amount paid is higher than the 25%, 50% or 75% of the cruise fare, then the highest of the amounts is payable as the cancellation penalty.

^ Any additional fees charged by airlines due to cancellation or changes, will also be passed onto the passengers.

* An additional Cruise Republic cancellation fee of $200.00 per cabin will apply.


'Pack N Go' Terms and Conditions

Full payment is required at the time of booking

Cabins are on a Guarantee Status therefore no cabin number will be assigned at the time of booking. A cabin number will only be allocated closer to departure by P&O Cruises. Please refer to “Guarantee (GTY) Bookings.

Fares are not combinable with any onboard credit promotion.

Fare is fully non refundable and non transferable.

Your fare

Your fare is determined by the fare type, the number of passengers in your cabin, its location on the ship, the amenities offered, port charges, government taxes and any applicable airfares including taxes and fees. Child fares, where available, only apply when children are the third (3rd) or fourth (4th) passenger in a cabin and are aged under 12 years or younger.

Fare changes

Once booked, your fare is only subject to any increased taxes. You will be notified of this before it is added to your fare or to your on board account.

Sometimes we will release promotional fares. These can be offered and withdrawn at any time. If after booking you decide to change to one of these promotional fares, you will need to cancel your existing booking and our ‘Cancellation & Refunds’ policy will apply.

Cabin Changes

When making a booking with a specific cabin number, please advise us or your Travel Agent if you do not want your cabin changed. This means that you would not be offered a complimentary upgrade to a higher priced category, if one was to become available. Please note that your cabin can still be changed for operational reasons, including when the number of people booked in the cabin is less that the number of beds in the cabin (for example, two passengers booked in a four bedded cabin).

Fuel supplement

We may elect to impose a fuel supplement at any time, in which case any additional fees will apply to new bookings only. The total price quoted to you at the time of booking will be inclusive of any applicable fuel supplement.

Booking changes

Once you have made your booking, please check your invoice, ‘Cruise Personaliser’, or with your Travel Agent to ensure the details are correct.

Should you need to make changes to your booking the following administration fees will apply:

Changes/Requests

Our Fee

Spelling Correction (per person)

$0 ^

Replacement Passenger* (per person)

$25 ^

* One original passenger from the booking must always remain in the cabin. If the cancelling passenger was the only person that qualified the booking for a promotional fare (eg. past passenger fare), additional and remaining passengers will no longer be entitled to this promotional fare. The booking will revert to a different fare and the remaining passengers will need to pay the difference in cost, if any.

^ Additional fees charged by airlines will be passed on to the passengers.

Should you decide to upgrade/downgrade your cabin category or sailing date, any onboard credit benefits may drop.

Pregnancy

Passengers who will be pregnant during their cruise are required to supply a physicians ‘fit to travel’ note, including your estimated due date, prior to embarkation. We are unable to accept any passengers who will have entered their 24th week or later of pregnancy, by the end of the cruise.

Minimum age to travel

To ensure there is suitable supervision, there needs to be at least one passenger 18 years or older in each cabin. However, to accommodate families cruising together, children may occupy a separate cabin to their parent/legal guardian, providing one child is 16 years or over.

For cruises departing from an Australian port between 1 November and 7 January, any passenger under 19 years of age on the day they board the cruise, must travel in the same cabin as a responsible adult 19 years or older. In addition, from 8 January to 31 January, there is a limit on the number of passengers under 19 years of age who can travel unaccompanied. Once the limit is reached, a responsible adult 19 years or older must travel in the same cabin. We can advise you at the time of booking whether the limit applies to your booking. The responsible adult is accountable for passengers under 19 years of age in their cabin for the duration of the cruise, and the ‘Rights of the Captain’ will be applied to anyone who displays disruptive behaviour.

Due to limited neo-natal facilities onboard and at the destinations we visit, the following minimum ages apply-
Australia and New Zealand Domestic (Coastal cruises): 6 Months

All other Itineraries: 12 months

In addition, children under three (3) years must remain with their parent/legal guardian at all times.

Children & Teenagers

For the safety and enjoyment of all on board, there are limits on the number of children and teenagers that can be carried within different age groups. The age of the passenger on the day they board the cruise, is the age we use for the entire holiday. We can advise you at the time of booking whether we are able to accept bookings for children on the cruise you have chosen.

Parents/Legal guardians are responsible for children and teenagers at all times. If a child or teenager displays dangerous or disruptive behaviour, the ‘Rights of the Captain’ will be applied to both parent/legal guardian and child/teenager.

Children’s access to pools and spas may be restricted and adult supervision is required.

Children's Centres

Children less than three (3) years of age are welcome to use the Children’s Centre facilities under the direct supervision of their parent/legal guardian. To attend the Children’s Centres without a parent/legal guardian, children need to be three (3) years of age or over and toilet trained.

Use of the Children’s Centres requires daily registration and entry is on a first-come-first-served basis as places are limited. Group child minding for children 3-12 years is available between 10.30pm and 1am only for a fee.

Requirements to Travel

Passports, visas and vaccinations are your responsibility.

Without the necessary passport, visas and/or vaccinations, local authorities may deny you boarding, prevent you from going ashore, issue a fine or deny the ship entry into the port.

For international cruises (cruises that visit a foreign port), passports are required for all passengers and must be valid for a minimum of six (6) months beyond the date of the cruise return. In addition, travel on our cruises will not revalidate an Australian or New Zealand re-entry visa.

For domestic cruises (cruises that do not visit a foreign port), a valid passport or government issued photo identification is required (Queensland Proof of Age cards will not be accepted). For Australian passengers, a current Medicare card can be used for passengers under 18 years of age. For New Zealand passengers, an original or certified copy of the child’s birth certificate or a school pass with photo will be accepted.

Drinking and Gambling

The minimum age for drinking and gambling is 18 years. Guests under the age of 18 years will not be permitted in the Casino at any time, or in the night club after 10.30pm.

P&O Cruises are commited to the responsible service of alcohol. There may be times when we consider it appropriate to refuse the service of alcohol to a guest for any reason. As part of our commitmnt to the responsible service of alcohol and to ensure the safety and security of guests and crew, guests are prohibited from bringing alcoholic beverages onboard.

In addition, for cruises departing on or after 1 November 2014, the following restrictions apply to non alcoholic beverages being brought onboard:

  • Plastic or glass bottled soft drinks (including water) and slab packs of canned soft drinks are not permitted to be brought onboard.
  • Each guest can bring onboard a maximum of 12 cans of soft drink loosely packed.

Please note all luggage, including hand and check-in, will be x-rayed at embarkation.

Any alcohol purchased ashore will be collected at the gangway for safe keeping and will be returned to you on the last day of your cruise.

Your Health

We care about the health and safety of our passengers. To assist, please advise us at the time of booking if you have any condition that requires medical attention, medication or special treatment. We may also ask you to complete a health questionnaire.

If a passenger has a condition that we decide may seriously affect the enjoyment, health or safety of themselves or any other person on board, we can refuse or cancel a booking, where necessary. We will give reasonable consideration when reaching this decision and will advise you as soon as possible. Provided you have given us all relevant information about the condition that we require when requested, you will be entitled to a full refund if we cancel your booking on the basis of this condition.

Passengers that need assistance should always be accompanied by a carer to help with day to day activities as our crew and medical staff are unable to act as personal carers.

On board Medical Centre

Each ship has a Medical Centre that is staffed by registered doctors and nurses, who are available during scheduled clinic times to provide medical care for everyone on board. They are also available 24 hours a day, 7 days a week for medical emergencies. Our Medical Centre is only for medical needs arising on board and cannot cater for treatments that you know you will require while on holiday.

We are not a healthcare provider and may not be held liable for the sickness, injury or death of any passenger arising from any advice, treatment, care, services or any omission by medical staff. These medical providers exercise their own medical judgement and expertise.

On board Medical Charges

All cruises on our ships are outside the scope of Australian Medicare, New Zealand Accident Compensation Corporation (ACC) and private health insurance. Consultations, treatments and medication are charged at private rates and must be paid by you and claimed through your travel insurance.

Ship & Itinerary Changes

We will do everything we reasonably can to make sure everything goes according to plan; however, sometimes changes can happen that may affect your holiday experience. This could include weather, mechanical difficulties, civil unrest or any other unforeseen circumstances.

In addition, we may charter all or part of the ship, or remove the ship from service where this becomes necessary. We may change the itinerary, ship or cancel the cruise due to operational or commercial requirements.

We will notify you of these changes as soon as we can. Where we cancel a cruise or make a significant change to the ports in your itinerary prior to departure, you will have the choice of:

  1. the new itinerary;

  2. transferring all monies paid to an alternative cruise of comparable standard, if available; or

  3. cancelling the cruise for a full refund of your fare paid.

Once your cruise has commenced, if we are required to change the itinerary or cancel the cruise due to safety, maritime law, severe weather or to protect human life or health, we are not required to provide any compensation unless consumer laws provide otherwise. With this in mind, please do not make any important arrangements or meetings based on the proposed itinerary.

Rights of the Captain

If a passenger seriously affects the safety, well-being or enjoyment of themselves or any other person on board, the Captain has the right to confine, sedate or disembark the passenger. In such cases, we are not responsible for any expenses including your return home. In addition, you will not be entitled to any refunds. While the Captain will always act reasonably in these circumstances, you accept that the safety, well-being and enjoyment of everyone on board, comes first.

Leaving the cruise early

If you are required, or choose, to leave the cruise for any reason (unless caused by our proven negligence or failure to provide services with due care and skill and that are reasonably fit for purpose), we are not responsible for any expenses, including your return home. This also applies if you do not return to the ship in time for sailing after a port visit. If we assist with any costs, you will need to repay us on your return. In addition, you will not be entitled to any refunds.

Legal Matters

In the unlikely event you have reason to take legal action, you agree to use all reasonable efforts to bring the issue to our attention as soon as possible.

This contract is governed by the laws in force in New South Wales. You agree that any action you bring against us will be brought in New South Wales.

If you have a claim against us, you agree only to bring action against us and not any of our related bodies corporate as defined in the Corporations Act 2001(Cth).

Where consumer laws and other laws permit us to exclude our liability, we will not be liable for:

  • loss of, or damage to, any luggage or other belongings

  • sickness, injury or death, unless caused by our proven negligence or failure to provide services with due care and skill and that are reasonably fit for purpose.

In addition, our liability will be reduced in proportion to any negligence or fault on your part.

Privacy

Privacy laws safeguard your personal details.

Personal Information

During the booking process and your cruise holiday, we ask for information about you. We collect this information so you receive the highest level of personalised service. After your holiday, your information is stored so we can inform you of any special offers, or obtain feedback. If you do not wish to receive such offers or be contacted to provide feedback, please let us know. We may also be required to pass your information on to various third parties such as immigration officials, service providers and insurers.

If you consult the medical staff on board, any information shared with them may be made available to relevant people within our own organisation and also externally to medical specialists, insurance providers and our professional advisors.

Security Cameras

For the safety and security of our passengers and crew, we use Closed Circuit Television (CCTV) to monitor and record public areas on board all our ships. If necessary, this footage may be viewed by our own personnel, advisors and external parties with a relevant interest. We are not responsible for any consequences arising from the viewing or other use of this footage.

If you would like to access your personal information or obtain a copy of our Privacy Policy, please contact us on:

Email: privacy@pocruises.com.au
Post: PO Box 2006
North Sydney NSW 2059

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